Contact Us

This page tells you how to reach the editorial team behind Crypto & Bitcoin Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino rather than with us. We research and compare offshore crypto casinos that accept US players, with a particular focus on no-KYC and low-verification sites, so most messages we get fall into a handful of predictable categories. Knowing which one yours is will get you a faster, more useful answer.

How to contact the editorial team

Email is the only channel we run: [email protected]. We read everything that arrives and aim to reply to genuine reader questions and correction requests first. We do not publish a phone number, we do not operate live chat, and we have no ability to log into, credit, restrict or unlock an account at any casino listed on this site.

To help us answer in one reply rather than four, include:

• The casino you are asking about, named exactly as it appears on our pages
• The page you were reading, if your question is about something we wrote
• Your state, where the question is about availability or restricted states — we cannot answer state questions generically
• The coin and network involved, if the question is about deposits, withdrawals, confirmation times or network fees
• Dates, for anything time-sensitive, since bonus terms and verification policies change without notice

Please do not send us private keys, seed phrases, wallet recovery material, exchange logins, casino passwords, 2FA codes or scans of identity documents. We never need them, we will not ask for them, and anyone who does ask you for them is not us. If you have already shared a seed phrase with anyone, move your funds to a new self-custody wallet before doing anything else.

Commercial disclosure, stated plainly

Some links on this site are commercial. If you sign up with a casino through one of them, we may earn a commission at no extra cost to you. That relationship does not decide rankings or ratings, and it does not buy a higher position. Our editorial ratings are our own assessment — they are not customer-review scores, and they are not a prediction of how any individual site will treat you. If you believe a commercial relationship has coloured something we published, say so in your email and point to the sentence; that is exactly the kind of message we want.

What we can help with — and what we can't

We can help with	We can't help with
Corrections to bonus figures, wagering terms, licensing details or coin support on our pages	Recovering a locked, closed or restricted casino account
Explaining how a listed offer's playthrough requirement or cashback mechanic works	Reversing an on-chain transaction, a wrong-network deposit or a mistyped address
Pointing you to the right section on verification, payout speed or withdrawal limits	Overturning a voided bonus, a confiscated balance or a KYC request
Reader reports that a site's behaviour no longer matches what we published	Legal or tax advice for your situation
Press, partnership and takedown enquiries	Any request for help evading geoblocks, state restrictions, KYC, AML or sanctions checks

On that last point we are firm. We will not advise on false registration details, document workarounds, or techniques for getting around a site's own terms. If a casino has restricted your state or asked you to verify, your route is the casino's support team and its terms — not a workaround.

Take a dispute to the casino first

Almost every payout or account issue has to start with the operator, because the operator holds the funds and the records. A practical order of steps:

1. Open a ticket with the casino's own support, in writing, and keep the reference number.
2. Re-read the specific term being applied to you — bonus terms, maximum withdrawal per period, VPN clauses and dormant-account rules cause most disputes.
3. Check the blockchain. A pending withdrawal with a transaction hash is a network or confirmation issue; one with no hash has not left the casino yet.
4. Escalate to the licensing body named in the casino's footer. Offshore licences such as Curaçao and Anjouan do have complaint routes, though they are slower and weaker than a state regulator's, and outcomes are not guaranteed.
5. Then tell us. We cannot arbitrate, but patterns across multiple reports do change what we publish and where a site sits.

Corrections and how we check them

We would rather be corrected than left wrong. Send the page, the exact claim, and what you believe the accurate position is. Where a reader flags something, we re-check it against the operator's current published terms and, where it involves licensing, the licence details the site itself displays. We distinguish three things in our copy and we hold to that when we update: confirmed information we could verify, casino advertising we are reporting as advertising, and open questions we could not resolve. Time-sensitive findings on this site carry a date — this page was last fact-checked on Sep 23, 2026 by Jenna Jennings.

What we will not do is copy an operator's marketing language back at you, invent payout timings we have not seen documented, or publish a licence claim we cannot see evidence for. If a detail is genuinely unverifiable, we say so rather than filling the gap.

Questions about specific casinos we list

Reader mail clusters around the highest-ranked sites, so here is the shape of what we can and cannot tell you about the top three. Every headline offer below is the operator's advertised promotion, and every one of them carries wagering or playthrough conditions, time limits and eligibility rules set by the casino, not by us. Read those terms on the operator's own page before depositing — figures change, and a bonus without its conditions is not a bonus you can evaluate.

BetPanda — questions about cashback mechanics

BetPanda sits at the top of our list because it leans on a recurring cashback structure rather than a one-off match, and because its verification-light approach is the closest fit to what most readers arriving at this site are actually looking for. Its advertised 10% weekly cashback is the thing we get asked about most: readers want to know what counts as a qualifying loss, whether cashback is paid as cash or as a bonus balance, and whether any playthrough applies before it can be withdrawn. Those answers sit in the operator's promotion terms and they can be revised, so we point you there rather than quoting a figure that may have moved.

Our honest assessment: a weekly cashback percentage is easier to value than a headline match, since there is no large deposit required to unlock it, but it is only worth something if you are losing — it is a rebate on loss, not an edge. Limitation: a cashback-led offer gives a casual or low-volume player very little on day one compared with a deposit match, and like every site here it is licensed offshore rather than by any US regulator.

CoinPoker Casino — poker questions and the adjacent product

CoinPoker earns its place because it is a poker room with a casino attached rather than the reverse, which makes it the site we hear from most often on rake, rakeback and tournament questions. Its advertised 150% welcome bonus up to $2,000 is a deposit match, which means the real question is not the headline number but the playthrough multiple, the qualifying period and whether poker rake or casino wagering clears it — those terms are the operator's and must be read before you commit funds.

Assessment: if you came for cash games or tournaments, a crypto-native poker room is a different proposition from a slots-first casino, and the liquidity of the tables matters more than the bonus. Limitation: a poker-led site typically has a narrower slots and live-dealer catalogue than a pure casino, and a match bonus of that size implies a wagering commitment most players will not clear — treat the advertised maximum as a ceiling, not an expectation.

Cryptorino — Bitcoin-denominated bonuses

Cryptorino is here because it prices its main offer in Bitcoin rather than dollars, which is unusual enough to be worth explaining. Its advertised 100% match bonus up to 1 BTC plus 10% weekly cashback combines both structures. The catch readers should understand is denomination: a BTC-denominated cap moves in dollar terms with the market, so the headline value on the day you deposit is not the headline value on the day you withdraw. Wagering requirements, time limits and eligibility are set in the operator's terms.

Assessment: the match-plus-cashback pairing suits someone depositing meaningfully and playing regularly; it gives a one-time player less than the headline suggests. Limitation: BTC denomination adds price exposure on top of the normal risk of losing your stake, and this is another offshore licence with no US regulatory oversight. If volatility during play bothers you, a stablecoin balance is the more predictable choice.

The rest of the list

Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave are all covered in our comparisons, and we will answer questions about any of them. Broadly, they split between cashback and rakeback models — Winna advertises up to 60% rakeback with 25% instant cashback, Thrill up to 70% rakeback plus 10% cashback, Hyperlucky 20% daily cashback up to $10,000 plus 100 free spins — and front-loaded deposit packages, such as BC Game's four match bonuses up to $4,000 with 400 free spins, Wild.io's up to 350% across three deposits with 200 free spins, Punkz's 20,000 USDT welcome bonus with 15% cashback, and Vave's up to 550 USDT plus up to €75 free bet and 5% cashback. Every one of those is subject to the operator's wagering requirements, time limits, game weightings and country or state eligibility. Free spins are part of a promotion you qualify for by depositing; they are not free money.

Crypto mechanics: the questions we get most

A large share of reader mail is not really about a casino at all — it is about moving coins. We can explain the mechanics; we cannot undo a mistake for you.

• Coin choice. BTC, ETH, LTC, USDT, USDC and Dogecoin are the common denominators across these sites, with wider altcoin support varying by operator. Stablecoins (USDT, USDC) hold value in dollar terms, which is why privacy and speed seekers often prefer them over BTC or ETH for an active balance.
• Networks and fees. The same token exists on several networks. Sending USDT on one chain to an address issued for another is the single most common way readers lose funds, and it is not reversible. Network and gas fees are paid to the chain, not the casino, and Litecoin or a low-fee network will usually cost less than Ethereum mainnet.
• Confirmation times. Deposits credit after a set number of confirmations, which is a property of the chain and the operator's policy. "Instant withdrawals" in casino advertising describes the operator's processing intent, not a measured result — and never the on-chain confirmation time that follows.
• Withdrawal limits. Caps are usually per transaction, per day or per week, and VIP or loyalty tiers often raise them. Check the limit before you build a balance you cannot move in one piece.
• Wallets. A self-custody wallet puts you in control of the keys and the responsibility. An exchange wallet is easier but introduces a third party that may have its own views on gambling-related transactions.
• Security. Turn on 2FA at the casino and at any exchange you use, and keep your recovery material offline.

What these sites actually offer

Because it shapes a lot of the questions we get: the casinos listed here generally run four distinct kinds of content. Slots from third-party studios — Pragmatic Play, Evolution and NetEnt are the names that recur — sit alongside RNG table games including blackjack, roulette and baccarat. Live dealer rooms stream real tables, and are the part of the catalogue most likely to be restricted by bonus terms or excluded from wagering contribution. Then there are the crypto-native originals: crash, dice and Plinko, usually built in-house and often marketed as provably fair, meaning the result can be verified against a published seed rather than resting solely on an external RNG certification. The two are different assurances and worth distinguishing. Beside the casino, most of these operators also run a sportsbook, and some — CoinPoker most obviously — run poker; those sit under separate terms, separate bonuses and separate wagering contribution rules, so a casino bonus rarely clears on a sports bet.

Legal standing, eligibility and age

We should be direct about this, since it drives a lot of the mail we receive. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator, and for most US players they sit in a legal grey area rather than a settled one. Regulated online casino gaming exists in only a handful of states, and those licensed operators do not run on crypto. Availability differs by state, individual operators self-restrict certain states, and you must check your own state's laws before playing. We will never tell you a site is legal or available in a state where it is not.

You must be at least 18 to use this site, and 21 where the operator or your state sets that as the minimum — check the site's stated minimum age before registering, and follow the higher of the two. On tax: US players are technically liable for tax on gambling winnings and on crypto gains. That is general information, not advice, and we are not qualified to apply it to your circumstances — speak to a qualified tax professional. "No KYC" describes a site's verification threshold at signup; it is not a way to hide income, avoid tax obligations or move funds around AML rules, and we will not help with any of that. Many low-verification sites also reserve the right to request documents later, particularly around large withdrawals.

Play with money you can afford to lose

Gambling costs money over time, and crypto adds a second layer of risk: the value of your balance can fall while you hold it, independent of how you play. Nothing on this site is a route to income, and no bonus, rakeback deal or provably fair mechanic removes the house edge. If your play has stopped being something you choose and started being something you chase, stop and get support — the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. Be aware too that offshore sites may not offer the same player protections, deposit limits or self-exclusion tools as state-regulated operators, and that a self-exclusion at a regulated site will not carry across to them. Our responsible gambling resources set out the tools worth using and where to find help.

Before you email us

If your question is about who we are and how we rate sites, our editorial approach covers it. If it is about the legal terms of using this site, see the site terms and conditions. If it is about a specific offer's wagering requirement, the operator's own promotion page is the authority and will be more current than any third party. Everything else — corrections, payout patterns, things we have got wrong, or a question about a coin, network or verification policy you cannot find an answer to — is worth sending to [email protected]. Give us the detail listed at the top of this page and you will get a straighter answer.